Find the gap
Before the order is issued

Responsibility belongs in the plan.
Rodex checks it while the purchase order is still a draft.

Draft purchase order *3, still unissued. Issue is disabled. A dialog warns: Insurance gap detected. Unclear responsibility for shipment between Amsterdam and Stockholm.

Insurance gap detected

Unclear responsibility for shipment between Amsterdam and Stockholm.

Draft *3 · Issue blockedResolve the missing responsibility before committing the order.

A route on the screen
Not a shipment on the road

The Amsterdam to Stockholm leg is checked during order preparation. A later change to the route, parties or terms triggers another check.

SupplierOrigin responsibilities recorded
AmsterdamHandover point
?
StockholmCustomer destination

Who arranges cover for this leg? Rodex highlights the unanswered question before the order can be issued.

When damage happens
The facts are already connected

After the gap is resolved and the order proceeds, any later claim connects the authorised reports, photographs, sensor history and agreements.

RodexInsurance workspaceExample claim

Claim CL-1042

Purchase order *3 · Destination: Stockholm

Assessment required
Reported byReceiving teamReported damageWet carton / chipped goodsShared withAuthorised insurer
✓ Original order✓ Delivery record✓ Product history
arrival-damage.jpg
Updates arrive through the authorised workspace or API.

The response is agreed
Before the difficult conversation

Who acts, what they need and how to compensate can vary by product, destination or project.

01Report & preserve

Photos go into the media repository. Sensor logs and item identities accompany the report.

02Apply the agreed procedure

Each party sees the actions and information required for this case.

03Carry out the remedy

Payment, replacement, repair, penalty or second-source supply, as agreed and applicable.

A clearer claim
For everyone involved

Insurers, brokers and trade partners: connect your claims process to the orders, agreements and events behind it.

Discuss insurance integration
Investigate insurance gap
Order *3 / Draft / Unissued

Amsterdam → Stockholm

Unclear responsibility for shipment between Amsterdam and Stockholm.

Responsibility
No responsible party is established for this leg in the current order information.
Required action
Clarify the responsible party and record the applicable cover and terms.
Issue status
Blocked until resolved

Rodex checks the updated information before allowing the order to be issued. Closing this warning does not resolve the gap.

Request information / CL-1042
Linked to this requestClaim CL-1042 · arrival report · sensor log

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arrival-damage.jpg