One change
Every promise connected

A new component. A damaged delivery. A request for robot access.
See who is affected and what the agreements require.

One tiny component
Your entire shipment at risk

Your supplier calls it an equivalent replacement. Your customer never approved it.

Same helmet
Different battery inside

Customer approvedOriginal batteryBOM and documents match

Supplier proposesReplacement cellCustomer approval missing

Your customer ordered the approved version. The replacement changes the BOM, safety information and transport declaration.

Rodex flags the change before approval and checks the customer’s notice requirements.

Held in Singapore
€2.15 million at stake

Undeclared replacement batteries. No onward delivery. In this worst-case scenario, the phones are destroyed.

Cargo: 10,000 phones × €200: €2,000,000
Storage and specialist handling: €60,000
Removal and destruction: €40,000
Testing and legal support: €50,000

Assumed losses, not quoted charges or customs fines. Fire damage and further claims are additional.

The hidden conflict: your customer needs 3 months’ notice. Your supplier promises only 2. Rodex highlights the gap before you sign.

Fix the promise
Before you make it

Align notice periodsSecure earlier supplier notice or agree revised customer terms.
Approve the changeCheck the replacement and update its documents.
Agree who paysDefine replacement, freight, storage, disposal and compensation.

The agreed response is in place before a shipment or claim depends on it.

Component supplier, helmet assembly business and downstream customer connected across a supply chain

€2 million of cargoOne undeclared battery change can put the whole shipment at risk.

Damage happens
The response is connected

ReceiverCapture the condition

Photograph the damaged goods and preserve the packaging.

Sensor logRecover the timeline

Connect humidity, shock or temperature readings to the shipment.

Shared incidentBring the records together

Media, inspection findings and custody history remain connected.

The sensor log accompanies the photographs. Every authorised party works from the connected record.

Standard deliveryReplacement

Supplier replaces confirmed damaged units under the agreed terms.

Time-critical projectApproved second source

An alternative supplier keeps the project moving where agreed.

Product / destination / projectThe right remedy

Payment, penalty, replacement and deadlines follow applicable provisions.

Change the business context and the agreed response can change with it.

Supplier & customerAct on the agreement

Track replacement, compensation and responsibilities.

Insurer administratorInspect directly

Access authorised claim documents and sensor logs in Rodex or via API.

Connected sensorsFollow new observations

Updates become available as connected devices report them.

Commercial remedies and the insurer’s coverage decision stay distinct.

Receiving worker records damaged goods and sensor data, an insurer reviews the claim, and replacement goods are prepared

“That’s not
what we ordered”

A message can be perfectly formatted and still mean different things to you and your customer.

Your team“We shipped on the date you asked for”

Your customer“That was the day we needed it here”

15 OCTCustomer expects arrival

15 OCTSupplier plans dispatch

One date. Two different promises

Agree it once
Rodex checks it

Rodex applies the agreed meaning of the date to the incoming order and checks the delivery plan against it. If the partner mapping is unresolved, it flags the ambiguity before you confirm.

Your team“Your order passed every format check”

Your customer“Then why did it arrive at the wrong depot?”

ORDERFormat check passed

DEPOTDelivery site missing

Accepted by the format. Incomplete for the job

Agree once
Rodex checks it

Rodex checks the order against the parties’ agreement, including fields they require even when the message standard makes them optional. Missing delivery instructions are raised before acceptance.

Your team“Our invoice is €100,000”

Your customer“We calculate €97,000”

€100,000Your invoice

€97,000Customer’s calculation

€3,000 in dispute. Which rate did you agree?

Agree once
Rodex checks it

Rodex uses the conversion source and date specified in the signed agreement. Both parties have the same basis for the invoice, and conflicting conversion rules are flagged before it is issued.

Your team“We sent the order yesterday”

Your customer“Nobody told us it was rejected”

SENTBuyer expects production

REJECTEDSupplier cannot proceed

An unanswered error becomes a missed delivery

Agree it once
Rodex checks it

Rodex routes the problem to the contacts named in the agreement, with a response deadline and escalation path. The failed message stays linked to the affected order so the people involved know what is at stake.

EDI / EDIFACT API integration

Your robot
Your access conditions

A supplier needs diagnostic access. The agreement determines who may approve it and what may be shared.

Vendor supportAccess requested

Remote diagnosis of a warehouse robot.

Customer agreementApproval required

Access must be time-limited and restricted to agreed diagnostics.

RodexRequest held

Identify the approver and the governing conditions.

A support need does not grant unrestricted access.

Authorised approverScope accepted

Named technician, permitted data and access window.

Connected access systemApply the restriction

The integration enforces the approved technical access.

Service recordRetain the history

Link the approval and reported activity to the robot’s history.

Rodex carries the agreement and authorisation context. The connected system controls access.

Arrived. Inspected. Accepted.
When can you invoice?

Agreed condition: invoice accepted quantities after customer acceptance.

Shipment80 dispatched

Goods leave the supplier.

AcceptancePending

Customer has not accepted the goods.

Eligible for invoicing0 units

This agreement requires acceptance.

Shipment80 received

Arrival is recorded.

AcceptanceInspection pending

Receipt alone does not meet the condition.

Eligible for invoicing0 units

Wait for the agreed acceptance event.

Inspection78 accepted

Customer acceptance is recorded.

Claims2 damaged

Affected units stay in the claims workflow.

Eligible for invoicing78 units

Apply the agreed prices and terms.

Make your commitments
part of the operation

Discuss your workflow

One changeEvery promise connected

One tiny componentYour entire shipment at risk

Same helmetDifferent battery inside

Damage happensThe response is connected

“That’s notwhat we ordered”

One date. Two different promises

Agree it onceRodex checks it

Your robotYour access conditions

Arrived. Inspected. Accepted.When can you invoice?

Make your commitmentspart of the operation

One change
Every promise connected

One tiny component
Your entire shipment at risk

Same helmet
Different battery inside

Damage happens
The response is connected

“That’s not
what we ordered”

Agree it once
Rodex checks it

Your robot
Your access conditions

Arrived. Inspected. Accepted.
When can you invoice?

Make your commitments
part of the operation